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PRDV230: Create a Workplace Conflict Resolution Policy
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Course Introduction
Course Syllabus
Unit 1: Functional versus Dysfunctional Conflict
Unit 2: Best Practices for Conflict Resolution
Unit 3: Legal Issues
Unit 4: Conflict Resolution Procedures
Course Feedback Survey
Certificate Final Exam
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PRDV230: Create a Workplace Conflict Resolution Policy
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-- Course Syllabus --
-- Unit 1: Functional versus Dysfunctional Conflict --
-- 1.1: Functional Conflict and its Role in Innovation --
-- 1.2: Reasons for Dysfunctional Workplace Conflict --
-- 1.3: Misunderstandings or Disagreements from Organizational Structure --
-- 1.4: Resource Scarcity --
-- 1.5: Misunderstandings or Disagreement from Task Interdependence --
-- 1.6: Conflicting Personality Types --
-- 1.7: Negative Stereotypes and Cultural Biases --
-- 1.8: Gender-Based Stereotypes --
-- 1.9: Age-Based Stereotypes --
-- 1.10: Culture-based Biases and Stereotypes --
-- 1.11: Avoiding Biases and Stereotypes --
-- 1.12: The Effects of Dysfunctional Conflict on Work Products --
-- Unit 2: Best Practices for Conflict Resolution --
-- 2.1: Five Styles of Handling Conflict --
-- 2.2: Methods of Conflict Resolution --
-- 2.3 Negotiation --
-- 2.4: Mediation --
-- 2.5: Arbitration --
-- 2.6: Litigation --
-- 2.7: Understanding Each Party --
-- 2.8: Working toward a Common Goal --
-- 2.9: Barriers to Reaching a Common Goal --
-- 2.9: Planning to Reach a Common Goal --
-- 2.10: Grievance Procedures --
-- Unit 3: Legal Issues --
-- 3.1: Laws to Protect Workers --
-- 3.2: Hostile Work Environments --
-- 3.3: Fear of Retaliation --
-- 3.4: Not Meeting Expectations --
-- 3.5: The Equal Employment Opportunity Commission (EEOC) --
-- Unit 4: Conflict Resolution Procedures --
-- 4.1: Managing Conflict Resolution --
-- 4.2: Example Policies and Procedures --
-- Course Feedback Survey --
-- Certificate Final Exam --
PRDV230: Certificate Final Exam
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PRDV230: Certificate Final Exam