Unit 2: Delivering Your Message
In this unit, you will focus on the importance of delivering your message in words, including how the characteristics of language interact in ways that can improve and diminish effective business communication. Language plays a significant role in how you perceive and interact with the world as well as how culture, language, education, gender, race, and ethnicity all influence this dynamic process. Through this unit, you will discover ways to avoid miscommunication and also identify constructive ways to deliver an accurate message to a targeted audience.
Completing this unit should take you approximately 5 hours.