Unit 13: Intrapersonal and Interpersonal Business Communication
In this unit, you will learn about the self-concept and dimensions of the self as they characterize your intrapersonal communication (i.e., how you communicate with yourself). In addition, you will examine how you communicate with other individuals--your interpersonal communication habits and needs--and how those characteristics can be explained by social penetration theory and predicted by rituals associated with human interaction and conversation. You will also learn how effective communication can improve how individuals handle disagreements and misunderstandings.
Completing this unit should take you approximately 11 hours.