• Looking Back on Segment One and Looking Forward to Segment Two: Units 4 and 5

    So, how did it go? This video shares some final words on the importance of the components and processes that underlie business communication, not least of which is to carefully consider your message and your audience.

    Units 4 and 5, the second broad segment of this course, is about written communication. Be sure to examine the slide that gives some examples of how the eight elements of communication are realized differently through oral and written communication. For one, good written communication follows the three C's: clear, concise, and compelling.

    This unit does not, however, cover the basics of composition, but you can brush up on that material in Saylor Academy's English Composition I course and English Composition II course.