• Unit 3: Conflict Resolution

    Conflicts in the workplace are inevitable, but there are productive ways to approach and resolve them. Learn about styles of conflict management and steps to promote positive conflict resolution. 

    Completing this unit should take you approximately 2 hours. 

      • 3.1: Case Study: PointCast

      • 3.2: Management's Conflict Essentials

      • 3.3: Identifying the Causes and Outcomes Associated with Conflict

      • 3.4: Implementing Conflict Management

      • 3.5: Management Must Understand Negotiations

      • 3.6: Conflict Resolution

      • 3.7: Bringing It All Together: A Final Thought on Personality, Behaviors, Biases, Empowerment, and Improving Productivity