• Unit 4: Conflict Resolution Procedures

    In the previous units, we examined conflict resolution from the perspective of employers, employees, and third parties. In this unit, we will look at how to implement effective processes and policies to ensure awareness and fairness for everyone in an organization. This unit will help you understand the factors you should consider when developing a conflict resolution policy and the process for creating one.

    Completing this unit should take you approximately 2 hours.

    • 4.1: Managing Conflict Resolution

      Resolving workplace conflict incorporates all of the elements we have discussed in this course and keeps the process agreeable. To resolve conflicts, you should create an effective atmosphere, clarify perceptions, focus on individual and shared needs, take a positive approach, generate options, develop a list of stepping stones to action, make mutually beneficial agreements, and part on good terms.

    • 4.2: Example Policies and Procedures

      In this section we look at some sample policies and procedures.