Unit 2: Interpersonal Communication
You engage in interpersonal communication everyday, for example with strangers at the grocery store, with friends and family at home, or with peers at work. This second unit will define interpersonal communication and will provide an application of the basic elements addressed in Unit 1. You will investigate interpersonal communication in its formal and informal settings. This unit will also include a discussion of conflict management. Conflicts arise in all relationships – with family and friends as well as with colleagues in the work or service environment. Understanding and applying human communication principles to these situations can often help to diffuse conflicts and even prevent conflict. In the units to follow, you will explore additional applications of interpersonal communication.
Completing this unit should take you approximately 16 hours.