• Unit 1: Workplace Courtesy

    Everyday courtesies include holding the door for the person behind you, privately and publicly thanking colleagues who help you, encouraging your co-workers, and treating others as you would like to be treated. Neglecting these courtesies can damage your relationships, cause hurt feelings, and lead to misunderstandings that are difficult to repair. In this unit, we will explore workplace manners and the positive behavioral qualities most employers seek in their employees.

    Completing this unit should take you approximately 2 hours.

    • 1.1: The Golden Rule for Business Etiquette

      The Golden Rule is a principle of ethics that says you should treat others as you would like to be treated. When you are unsure about how to respond in a given business situation, think about how you would like to be treated. Try to give others the benefit of the doubt. Maybe they acted in a way that seemed improper or unfair because they misunderstood your intention, they lacked certain key information, or they were simply unfamiliar with the workplace.

    • 1.2: Etiquette In and Out of the Office

      As an employee, you always represent your company to others no matter where you are or what type of professional event you are attending. Remember to always treat others with courtesy. This section offers advice on how to act in business-related situations.

    • 1.3: The Qualities Employers Look For

      A great leader is someone who fosters a culture that encourages risk taking and creates an environment where employees are free from unnecessary burdens and able to focus on their job. Great leaders are emotionally intelligent.

    • Unit 1 Assessment