Unit 1: Workplace Courtesy
Everyday courteous behaviors such as holding the door for the person behind you, saying "please” and "thank you” at the dinner table, and smiling when you catch the eye of someone walking by you may be optional responses to situations outside the workplace. However, such courtesies are not optional in the workplace. Exercising proper courtesy in any workplace situation is important, and neglecting to do so may lead to unfavorable results, such as miscommunication. To help you understand the standards of appropriate workplace attitudes and behaviors, the first unit of this course introduces you to basic workplace manners and the positive behavioral qualities an employer typically looks for in an employee. By studying these concepts, you will learn the appropriate way to handle yourself in many job-related situations.
Completing this unit should take you approximately 1 hour.