2.1: Problem Solving
Read this section to define interpersonal conflict, compare and contrast the five styles of interpersonal conflict management, explain how perception and culture influence interpersonal conflict, and list strategies for effectively managing conflict. For the time being, skip the "Culture and Conflict" section, which we will cover in Unit 6.
Read this section to learn about common components/characteristics of problems and the five steps in group problem-solving. This article also describes the brainstorming and discussion that should occur before group decision-making, compares and contrasts decision-making techniques, and discusses various influences on decision-making.