• 1.2: Managing Conflict

    • Managing Conflicts Page
      Watch this video.
    • Conflict Management Strategies Book

      Read this chapter, which defines conflict, describes various conflict styles, and offers effective conflict management strategies. Try to answer some of the exercise questions at the bottom of each section.

    • Analyzing Disputes Page

      Watch this video.

    • Causes and Outcomes of Conflict Page
      This section describes various potential causes of conflict, including organizational structure, limited resources, task interdependence, personality differences, communication problems, incompatible goals. Surprisingly, conflict can have both positive and negative outcomes.
    • Decision-Making in Groups Page

      Read this section to recognize tools and techniques for making better decisions.

    • Group Decision-Making Book

      This section will help you distinguish between decision-making and problem-solving. The author describes five methods for group decision-making and defines autocratic, democratic, and participative decision-making styles.

    • Workplace Violence and Bullying URL

      Read the section on workplace violence and bullying on pages 444–451. The United States Occupational Safety and Health Administration (OSHA) describes the types of workers at an increased risk of workplace violence. The Workplace Violence Research Institute cites indicators of pre-violence in the workplace.

    • Conflict is Normal Page

      Read this section to learn about two models for characterizing conflict and how healthy conflict can benefit a group.