5.1: Intra-Organizational Conflict
This interview compares bad and good conflict resolution. Compassion and respect are at the heart of effective conflict resolution, and you should look deeper at a situation to discover why conflict occurs. Although many task-oriented people do not want to discuss their feelings and emotions, they should take the time to address underlying issues rather than avoid conflict.
Read this article to learn that substantive and affective conflict can occur in intra-organizational (within the organization) and inter-organizational (among two or more organizations) situations. How does substantive conflict contrast with affective conflict?
This article discusses three types of conflict: intrapersonal, interpersonal, and intergroup. Although a moderate level of conflict (task conflict, for example) may be beneficial, personal conflicts are never healthy because they cause stress and distress, which undermines performance. Complete the exercises at the end to practice.