• 4.4: Overcoming Objections

    Regardless of the quality of your sales pitch or customer interest, your audience will likely ask you to respond to questions and address objections. What is your best method for framing these critiques in a positive light?

    Keep in mind that you have succeeded in engaging an audience that asks questions or raises objections. They are paying attention. This is a good thing. They are not walking away. They are giving you the opportunity (and maybe a second chance) to answer their questions or explain what may have happened (if there was a mishap) in your own words. They hope you can address their specific needs and concerns to meet them where they are.