• Unit 1: Individual Behavior

    This unit concentrates on the individual in the organization. It explores individuals' attributes and characteristics, including personality, values, and perspectives. People bring different perspectives to the organization, and managers need to know how they fit into the organization and job. We will also explore how people make decisions and examine new paradigms for decision-making.

    Completing this unit should take you approximately 6 hours.

    • 1.1: Attitude and Attributes

      In learning how to manage people in an organization, we consider the attributes and characteristics of the individual people who are a part of the organization. Every unit in an organization is comprised of individuals. While we do not need to be psychiatrists to be good managers and leaders, we need to understand what attributes and attitudes individuals bring to the organization. This section will illustrate that when we know an individual's character, we can better use their strengths in the organization and help them succeed in the workplace.

    • 1.2: Workplace Behavior

      Managers and leaders need to be observant of employee behaviors in the workplace. It may not always be possible to know what someone's characteristics are, but it becomes easier to figure out by observing their behaviors. We may not be able to change someone, but we have to address their behaviors at work. Negative behaviors such as consistently being late, failing to meet deadlines, or spreading rumors will reduce workplace productivity. This section illustrates that when employees exhibit positive behaviors, such as respecting their colleagues, the work environment is collaborative.

    • 1.3: Job Satisfaction

      Managers need to know what factors make people satisfied in their job roles. Higher job satisfaction leads to higher productivity, increased profits, lower turnover, and employee loyalty. In the first part of this unit, we examine the studies conducted from an organizational perspective. In other words, the studies examined what external factors impact employee satisfaction. Later in the unit, we will consider employees' perspectives on what gives them job satisfaction.

    • 1.4: Person-Job Fit

      The concept of person-job fit involves identifying the competencies someone needs to fill a specific job role and then finding the person who has those competencies. Leaders and managers need to integrate the organization's needs with the individuals' abilities so that both can become the best they can be. Ensuring that the job fit is correct for each individual in the organization will mean that the organization can be more efficient. People waste time and effort trying to perform job functions that do not suit their capabilities.

    • 1.5: Person-Organization Fit

      This section examines the relationship between the organization, its people, the organizational environment, and behavior within that environment. As you read, think about why managers and leaders need to understand the context of the work environment and how that factors into their relationships with employees.

    • 1.6: Factors in Job Satisfaction

      As we continue to explore the individual and their role in the workplace, this section looks at the factors contributing to job satisfaction.

    • 1.7: Decision-Making

      Ultimately, the decisions that individuals, managers, and leaders make within an organization determine its success. The resources in this section explore traditional models for making decisions. After completing this section, reflect on the relationship between employee participation in decision-making and job satisfaction.

    • 1.8: Decision-Making in Dynamic Business Environments

      Managers make decisions in an ever-changing business environment and often have to make them quickly. This section presents case studies that show evidence of poor decision-making.

    • Study Guide: Unit 1

      We recommend reviewing this Study Guide before taking the Unit 1 Assessment.

    • Unit 1 Assessment

      • Receive a grade