• Unit 3: Change Management and Decision-Making

    The most difficult task for a manager is implementing changes without disrupting the whole business. Changes to the normal business operation will have supporters and protestors. It is important for a manager to understand the point of views from both sides. Sometimes the changes are minor, such as a new benefits plan. Other times major changes must be made, such as moving the operations across the country and laying off employees. The only certainty with change is that you cannot please everyone, but a good manager will anticipate reactions and focus on effective communication.

    Both major and minor changes are often the result of a decision-making process. There are many different ways to approach a decision, and each method has an appropriate time and place. Decisions can be based on dictatorial edicts, on a leader's decision derived from consultation with subordinates, or on a more collective process where everyone can develop and agree on the final outcome. These methods will be presented in this unit. In addition, one must also address the real probability that decisions, regardless of the process by which they are derived, will be clouded by any of a number of biases. We present the most critical of those biases, including anchoring, "groupthink” and selective perception in this unit as well.

    Completing this unit should take you approximately 16 hours.