• Unit 9: Quality Management

    Quality management is a primary concern in operations departments. Though all employees and managers should be concerned with maintaining quality, most firms host a team dedicated to ensuring production quality. Quality management can come in any number of different forms. Quality control usually involves the random sampling of products coming off the line (with the goal of ensuring that all products are up to standards). This may be for compliance reasons (such as in meat production) or quality service (such as checking the seams in the leather of a Rolls Royce car). Other quality managers are concerned with the quality of the production process itself: are all employees being productive? Is there a bottleneck in the production process? This focus on efficiency is especially important for products with low margins. In this unit, you will learn about a few pioneers in total quality management and the processes used to control quality in manufacturing and service organizations.

    Completing this unit should take you approximately 4 hours.

    • 9.1: Productivity and Total Quality Management

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    • 9.2: Statistical Process Control

    • Unit 9 Activity and Assessment

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