• Unit 2: Interpersonal and Intrapersonal Business Communication

    This final unit examines interpersonal communication for better workplace interactions. Interpersonal communication means how we talk and listen to others. This skill is crucial for building strong relationships with colleagues, bosses, and clients. In this unit, you will also explore how to express yourself clearly and respectfully, ensuring your messages are understood.

    Completing this unit should take you approximately 8 hours.

    • Upon successful completion of this unit, you will be able to:

      • explain the role of active listening, empathy, and feedback in improving interpersonal communication;
      • explain the importance of interpersonal communication in cultivating strong workplace relationships;
      • apply techniques to improve varied organizational communication, addressing factors like generational disparities; and
      • apply social media strategies to improve employee engagement and productivity .
    • What Is Interpersonal Communication? Book

      Explore interpersonal communication and its functions through this comprehensive read. Investigate key concepts such as self-disclosure and the impact of communication climate on interpersonal interactions, shaping the dynamics of communication overall.

    • Interpersonal Communication Processes Book

      You have seen some of these concepts already, but this page reinforces the elements of interpersonal communications and relationship-building.

    • Interpersonal Communication Strategies Page

      Review these practical examples of interpersonal communication strategies that can boost your career by strengthening relationships.

    • Workplace Communication Tactics Page

      These dramatizations are examples of coworkers in a hospital setting exhibiting interpersonal communication tactics. They discuss how we might use communication in the workplace to be more empathetic, manage conflicts, and improve relationships. For each scenario, there is an empathetic interaction and a realistic interaction.

    • Improving Workplace Communication Page

      Watch this video to gain insights into cultivating positive interpersonal and group relationships in the workplace. Learn about strategies such as developing friendships in the office to establish social and organizational support. These tactics are especially beneficial for new hires seeking to understand organizational dynamics and procedures.

    • Introverts and Communication Page

      In a society that values being social and outgoing the most, being an introvert can be tough. This talk discusses the importance of organizational communication that ensures that introverts and extroverts are included.

    • Generations Working Together Page

      Explore insights on the four generations in the workplace: Traditionalists, Baby Boomers, Generation X, and Millennials (Generation Y), along with the emerging Generation Z (Zoomers), by watching this video. It emphasizes the importance for management teams to understand and appreciate each cohort's strengths, communication preferences, and technology acumen.

    • Social Media in the Workplace Page

      This video discusses social media in the workplace, which has become a topic of concern in organizational communication as more employees use technology on the job and for personal gratification.