• Unit 2: Managing Individuals

    Organizational behavior focuses on how individuals interact within a firm. As you know, different incentives motivate and influence individuals; some people strive for success or social status, others just like to keep busy, and still others are focused on simply making money. These are important differences to consider if you are at the helm of a business, as it may influence the ways in which you motivate your workforce.

    In this unit, you will explore individual personalities and learn what inspires people to want to succeed in the workplace. You will learn the tools used to identify these traits and recognize that certain traits, such as the ability to handle stress, are more desirable than others in a work setting. Note that different organizations will value traits differently. For example, perhaps your organization values a sense of humor more! Knowing these traits and how to identify them in people will greatly enhance the success of a business.

    Completing this unit should take you approximately 23 hours.

    • 2.1: Individuals

      • 2.1.1: Attitudes

      • 2.1.2: Persuasion

      • 2.1.3: Stress and Emotions

    • 2.2: Employee Job Performance

      • 2.2.1: Organizational Citizenship Behavior (OCB)

      • 2.2.2: Absenteeism

      • 2.2.3: Turnover

    • 2.3: Motivation

      • 2.3.1: Job Design

      • 2.3.2: Goals

      • 2.3.3: Improving Organizational Performance

    • 2.4: Emotional and Social Intelligence

    • Unit 2 Assessment