• 1.1: What Is Management?

      • 1.1.1: Introduction and Doing Good as a Core Business Strategy

        • Introduction to Principles of Management URL

          Read the introduction and section 1.1, which introduces the fundamental principles of management and provides an example of a real-world implementation of these managerial concepts. Try the exercise questions at the end of the section.

      • 1.1.2: Who Are Managers?

        • Who Are Managers? URL

          Read this section, which includes a discussion of the ten key roles that managers fulfill. It also establishes a framework for understanding the nature of the work that a manager regularly performs. Be sure to complete the exercise questions at the end of this section.

      • 1.1.3: Leadership, Entrepreneurship, and Strategy: A Manager's Guide

        • Leadership, Entrepreneurship, and Strategy URL

          Read this section, which establishes the concept of leadership and makes a clear distinction between a manager and a leader. Review the concepts of leadership and strategy as well as the framework for implementing these concepts cohesively. As you read, pay attention to the definitions of leadership, entrepreneurship, and strategy. Be sure to complete the exercise questions at the end of this section.

      • 1.1.4: Planning, Organizing, Leading, and Controlling: The P-O-L-C Framework

        • Planning, Organizing, Leading, and Controlling URL

          Read this section, which reviews the P-O-L-C (Planning, Organizing, Leading, and Controlling) framework. This framework outlines the four principal functions of management. Be sure to complete the exercise questions at the end of the section.

      • 1.1.5: Economic, Social, and Environmental Performance for Managers

        • Economic, Social, and Environmental Performance URL

          Read this section, which reviews how managers analyze economic, social, and environmental elements to support the effective execution of customer service within an organization. Be sure to complete the exercise questions at the end of the section.

      • 1.1.6: Understanding the Performance of Individuals and Groups

        • Performance of Individuals and Groups URL

          Read this section, which explains how to distinguish between individual- and group-level performances. While there are indeed differences between the two, managers strive to make sure that individual and group-level performances are compatible. Take notes that compare and contrast the distinctions between individual and group-level performances, and answer the questions at the end of the section.

      • 1.1.7: Your Principles of Management Survivor's Guide

        • Your Principles of Management Survivor's Guide URL

          Read this section, paying particular attention to the concept of a managerial tool guide. This guide seeks to help you understand your own learning style so that you may more fully respond to and manage the learning styles of others. In this section, you will analyze the gauge-discover-reflect process of managing, which should help you identify your knowledge and capabilities, establish effective goals and develop a plan to work toward those goals, and explain the difference between what happened and what should have happened in a particular situation. Be sure to complete the exercise questions at the end of the section.

        • What's Your Learning Style? URL

          Read this article and consider the following questions: Why is it important to understand your learning style? Why does a manager need to be aware of an employee's learning style? What is your learning style preference? How can this information help you become a more effective learner?

      • 1.1.8: Management Principles throughout the Ages

        • History of Management URL

          Read this article. How is today's work environment different from that of the past? How did the division of labor theory change an organization's productivity? Do companies in the modern business world still embrace the classical approach, the qualitative approach, and the organizational behavior approach? If so, how?

      • 1.1.9: A Final Thought: An Alternative Perspective on What Management Is

        • What Is Management? URL

          Read this article and consider the following questions: What does management mean to you? What are some key functions of managers? Does your current manager, or a manager you are familiar with, effectively perform these key management functions? If not, why? What is the difference between a manager and a leader?