Learn how to identify appropriate workplace strategies for discouraging dysfunctional conflict (often based on misunderstanding, personalities that clash, negative stereotypes, and bias), and promote respectful functional conflict to foster creative thinking, problem-solving techniques, and innovation. Explore different methods of conflict resolution, including negotiation, mediation, arbitration, litigation, and other remedies.
In this course, we discuss the benefits of functional conflict in fostering creative thinking, problem-solving techniques, and innovation, and identify appropriate workplace strategies for discouraging dysfunctional conflict, which is often based on misunderstanding, clashing personalities, negative stereotypes, and bias. We explore different conflict resolution methods, including the formal methods of negotiation, mediation, arbitration, and litigation, as well as other informal remedies. Next, we examine organizational structure and employee interdependence, and offer practical guidance on how leaders can leverage the attributes of different employees to work together toward a common goal.
Finally, we present some best practice models for resolving conflict and the elements needed to create a thoughtful, inclusive conflict resolution policy. We aim to help leaders avoid negative ramifications that result from hostile work environments, discrimination, and harassment.
- Unit 1: Functional versus Dysfunctional Conflict
- Unit 2: Best Practices for Conflict Resolution
- Unit 3: Legal Issues
- Unit 4: Conflict Resolution Procedures
- Describe the role of functional and dysfunctional conflict in an organization's success;
- Identify different styles of responding to conflict;
- Outline steps for effective conflict resolution;
- Explain the role of formal grievance policies; and
- Discuss legal ramifications for workplace conflict and/or harassment.