In this graduate-level course, review important aspects of conflict management and negotiations, including creating positive outcomes for stakeholders, assisting employees with negotiation, better communication, mediation, collective bargaining, and negotiations within and outside the organization.
Negotiation and conflict management are required skills for all working professionals; these skills assist managers in keeping the organization and workforce moving forward. Conflicts arise between employees, teams, or departments within the organization, vendors, customers, and other businesses. While some conflicts may be good for organizational productivity, in this course, we will review the more difficult types of conflict and how they may be resolved. The workplace and individuals will benefit from better conflict management and negotiation skills. Assisting employees in conflict management and negotiating situations are skills that few people possess in the business world today.
This course will help you become a better negotiator and handle conflicts that occur within the workplace. Several different tactics and techniques will be taught in this course that will help you feel comfortable and know what to do in any conflict situation that may arise.
- Unit 1: Introduction to Conflict Management and Negotiation
- Unit 2: Communicating to Resolve Conflict
- Unit 3: Creating Value and Positive Outcomes
- Unit 4: Bargaining and Negotiations
- Unit 5: Summary of Conflict Management and Negotiation
- Differentiate between negotiation and conflict management;
- Apply methods of managing conflict in the workplace;
- Select ways to convince others in a business setting;
- Evaluate the mediation process to find common ground in a business environment;
- Apply the process of negotiation in a business setting;
- Analyze the distinction between costs and benefits of managing the negotiation process;
- Differentiate the steps of managing conflict; and
- Examine the communication skills needed in negotiation and conflict management.