Strategic Management Tools of Performance

Internal Processes Perspective

Hospitals are large sized organizations with a high concentration of capital and a higher inertia of internal processes. Internal processes of a hospital mainly relate:

• Strategic management of the organization;
• Operational management of information;
• HR management;
• Environment care management;
• Quality services management;
• Patient rights and communication;
• Management of patient data;
• Prevention and risk management;
• Management of nosocomial infections.

Data Sources:

• Integrated Quality Management System (ISO standards and operating procedures);
• Internal analysis based on classification system DRG;
• Medical statistics;
• Internal control management & risk management;

Objectives:

1. Improving internal work processes;
2. Increasing the efficiency of work processes;
3. Intensifying the monitoring and control activities in each medical department to eliminate existing risks and efficient use of resources allocated by monitoring indicators for the use of services regularly:
• Number of patients discharged;
• Average length of stay;
• Utilization rate of beds;
• Complexity index of discharged cases;
• Proportion of patients hospitalized with programming in all hospitalized patients;
• Proportion of emergencies in all patients.
4. Development of prevention and control of resources allocated to protect against losses due to waste, abuse, errors and frauds;
5. Improving communication between hospital structures to ensure operational flow of information without distortion, so that they can be exploited effectively in the prevention and internal control;
6. Designing in each structure of performance standards for each activity, in order to use them to perform analyzes based on objective criteria for exploitation of allocated resources;
7. Establishing mutually advantageous relations with partners:

Assessment of the relation with partners