Unpacking Our Conversations
Conflict in the Work Environment
Exercises
- Write a description of a situation you recall
where you came into conflict with someone else. It may be something that
happened years ago, or a current issue that just arose. Using the
principles and strategies in this section, describe how the conflict was
resolved, or could have been resolved. Discuss your ideas with your
classmates.
- Of the strategies for managing conflict
described in this section, which do you think are the most effective?
Why? Discuss your opinions with a classmate.
- Can you think of a time when a conflict led to a
new opportunity, better understanding, or other positive result? If
not, think of a past conflict and imagine a positive outcome. Write a
two- to three-paragraph description of what happened, or what you
imagine could happen. Share your results with a classmate.