The People in Information Systems

Help Desk/Support Analyst

Most mid-size to large organizations have their own information technology help desk. The help desk is the first line of support for computer users in the company. Computer users who are having problems or need information can contact the help desk for assistance. Many times a help desk worker is a junior level employee who is able to answer basic issues that users need assistance with. Help desk analysts work with senior level support analysts or have a computer knowledgebase at their disposal to help them investigate the problem at hand. The help desk is a great place to break into working in IT because it exposes you to all of the different technologies within the company. A successful help desk analyst should have good communications skills and a sincere interest in helping users.