Business Process Management in Healthcare

This paper is a reflective exercise and makes use of secondary data sources and informal interviews as information sources. Informal interviews were held with a number of individuals in the areas of management, clinical care, pharmacy, and academia within the health care sector in Malta and the UK. The informal interviews addressed the informants’ general experiences in the health care sector and aimed to highlight the relevant issues and challenges in health care that would be apt to address with the BPM approach. Table 1 gives background information on the informants who were involved in this reflective exercise.

Table1 Descriptive characteristics

The secondary data sources were the result of reviewing the literature on the wider use of BPM within industry and more importantly on its application in the health care sector, using PubMed, which is a search engine that indexes references and abstracts in the broad fields of life and biomedical sciences.