Managing Conflict in the text book Group Communication

Introduction

In this chapter, we'll explore the nature, leadership implications, and prevalence of an enduring human reality: conflict in groups. We'll also consider a variety of styles whereby people can engage in conflict and review some strategies for managing conflict effectively. You will learn how to deal with conflict in the workplace and how to create and implement a crisis communication plan.

Source: Granite State College, http://textbooks.whatcom.edu/cmst230/chapter/managing-conflict/
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