Managing Stress and Emotions
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Stress and emotions are two critical elements that influence a person's perception. As you read this chapter, also think about the role that emotions play in behavior. We will then introduce you to the concept of emotional intelligence. Pay particular attention to the concepts of self-awareness, self-management, social awareness, and relationship management. How do these concepts relate to individual performance? The chapter concludes with a discussion on the role of national culture on stress.
Conclusion
Stress
is a major concern for individuals and organizations. Exhaustion is the
outcome of prolonged stress. Individuals and organizations can take
many approaches to lessening the negative health and work outcomes
associated with being overstressed. Emotions play a role in
organizational life. Understanding these emotions helps individuals to
manage them. Emotional labor can be taxing on individuals, while
emotional intelligence may help individuals cope with the emotional
demands of their jobs.