Effective Recruitment and Selection

Before you read this article, try your hand at the first activity. Though all of us have our own sets of experiences and opinions, we must not place our organizations in a situation of liability due to our individual biases, as they may not be strategically aligned with the organization's best interests. You must learn to work through personal perceptions and make strategic business decisions when recruiting and selecting human capital.

Shortlisting

Activity 3

The following details have been taken from application forms submitted by candidates for the post of buying department manager. You can find the job description in Example 1 and the person specification in Table 1. Imagine that you have already shortlisted three good candidates and need to add only one more to complete your shortlist.

	Terry Churchill	Anne Olsen	Colin Compton	Renate Schmidt
Address	Suburbs	Village 50 miles away	City centre	200 miles away, Willing to relocate
Age	58	34	45	43
Driving license	Yes	Yes	No	Yes
Nationality	British	British	British	German
Current employer	ABC Computers pic	Cheapshops	Compact Manufacturing Ltd.	Deutsch Chemicals
Size of organization	£400m turnover p.a.	£35m turnover p.a.	£60m turnover p.a.	£600m turnover p.a.
Position held	Purchasing Manager	Senior Buyer	Buyer	Senior Buyer
Number of Previous Employers	None	Five	Four	None
Professional Qualifications	Member of professional institute	Member of professional institute	Member of professional institute	None
Education	3 A-levels, 8 GCSEs/O-levels	5 GCSEs/O-levels	2 A-levels, 8 GCSEs/O-levels	Arbiter
Further Education	Degree in Chemistry; MBA	Certificate in Management	Degree in Operations Management; Certificate in Management	Degree in Economics from Wuppertal University; Diploma in Management
Court Convictions	None	None	Yes: driving offense	None
Other information	Member of the local Chamber of Commerce	Studying for Professional Diploma in Management; fluent English and Danish	Studying for Professional Diploma in Management	Fluent English, German and French; studying for MBA

Who would you shortlist? Why did you make this choice?

The following table might help you to make a decision. It records whether each candidate reaches the "minimum" or the "desirable" level.

	Terry Churchill	Anne Olsen	Colin Compton	Renate Schmidt
Education	Desirable	Minimum	Desirable	Desirable
Further education	Desirable	Desirable	Desirable	Desirable
Professional qualifications	Desirable	Minimum	Desirable	None
Experience of purchasing	Desirable (too much?)	Possibly	Desirable	Desirable
Management of people	Desirable	Minimum	Minimum	Desirable
Languages	None	Some	None	Desirable
Travel	Desirable	Desirable	Possibly	Desirable

Several of the characteristics on the job specification are impossible to determine from a candidate's application form. And several of the observable characteristics require some guesswork. Be careful not to put too much weight on subjective judgements. However, the following factors may affect your decision.

Anne Olsen seems the least qualified candidate, mainly because the buying skills required for a retail shop are likely to be very different from the buying skills that you are looking for.

Colin Compton seems excellent, apart from his lack of a driving license and his conviction. But he lives locally and could easily get to work. How essential is a driving license for the fortnightly visits to suppliers? As for the conviction, he has paid the penalty – should he be further disadvantaged?

Terry Churchill seems an excellent candidate, but two factors might have influenced you against him: his age and his experience. He is 58 years old and he seems very senior. Is he too senior? But is that a fair question to ask? His motivation for applying is important, not his age. It is important to ask questions in order to reveal whether the candidate is able to do the job, and not for other reasons.

Two factors appear to weaken Renate Schmidt's application: she is not a member of a professional body and she needs to relocate. However, in Germany, it is not common for people to join professional bodies and she has applied for the job in the knowledge that she must relocate.