Achieving Efficiency and Effectiveness through Systems

This chapter discusses the four components of information systems and the role information technology plays in business. Read it to gain a basic understanding of these two critical topics, then attempt the two case studies and answer the questions that accompany each case.

Effectiveness

Financial measures

A number of financial metrics have been proposed and used over the years to evaluate the costs and benefits associated with information systems implementation. In this chapter, we will discuss two of them: Return on Investment and IS Budgeting.