Achieving Efficiency and Effectiveness through Systems
This chapter discusses the four components of information systems and the role information technology plays in business. Read it to gain a basic understanding of these two critical topics, then attempt the two case studies and answer the questions that accompany each case.
IS budgeting
Customer and employee satisfaction
Information systems should also be able to help organizations better respond to the needs of different customers and employees. Therefore, we can also assess the impact of information systems by measuring the extent to which the system improves customer satisfaction, and the extent to which the system fits the needs of employees and owners. These measures can be obtained by self-reported surveys.