Achieving Efficiency and Effectiveness through Systems
This chapter discusses the four components of information systems and the role information technology plays in business. Read it to gain a basic understanding of these two critical topics, then attempt the two case studies and answer the questions that accompany each case.
Case
Case questions
- What are the elements comprising the four components (technology, process, people, and structure) of new reporting system?
- Why do you think the new reporting system failed? In other words, which of the four components of the information systems failed to support the goal of the system?