Achieving Efficiency and Effectiveness through Systems
This chapter discusses the four components of information systems and the role information technology plays in business. Read it to gain a basic understanding of these two critical topics, then attempt the two case studies and answer the questions that accompany each case.
Case questions
- Why did Lands' End introduce this new information system? What are the benefits this new system brought to Lands' End?
- How can the executives of Lands' End assess the financial and managerial performance impact of this new IT-dependent strategic initiative?