Business Processes
How would you explain that business processes are crucial for the functioning of a business? What happens if those processes are not transparent or misunderstood? How is technology integrated with the processes? Think about tasks you regularly perform, like paying your bills online or checking your email. Can you define the steps involved in the actions? Do you use technology to facilitate those actions? Are you able to map out simple processes that support your day-to-day activities? Based on your process map, do you feel confident that another person could complete the task? If not, why?
This chapter shows you how to read and interpret three types of systems documentation: data flow diagrams, systems flowcharts, and entity-relationship diagrams. We will look at data flow diagrams first.