Attracting and Retaining Visitors

Do a quick search to see the number of web hosting companies offering their services on the internet. Make a simple chart of who they are, what they offer, their pricing, and how much they assist in creating and maintaining your website. What are the costs? How would you evolve a strategy that makes sense for you as you consider an online business strategy or a combination of in-store and online purchase capabilities?

Types of attractors

The freeway intersections or portals

Web sites that provide advanced information processing services (e.g., search engines) can become ndimensional Web freeway intersections with surfers coming and going in all directions, and present significant advertising opportunities because the traffic flow is intense--rather like traditional billboard advertising in Times Square or Picadilly Circus. Search engines, directories, news centers, and electronic malls can attract hundreds of thousands of visitors in a day.

Some of these sites are entry points to the Web for many people, and are known as portals. These portals are massive on-ramps to the Internet. A highly successful portal, such as America Online, attracts a lot of traffic.

Within this category, we also find sites that focus upon specific customer segments and try to become their entry points to the Web. Demography (e.g., an interest in fishing) and geography (such as Finland Online's provision of an extensive directory for Finland) are possible approaches to segmentation. The goal is to create a one-stop resource center. First movers who do the job well are likely to gain a long-term competitive advantage because they have secured prime real estate, or what conventional retailers might call a virtual location.

Examples include:

  • Yahoo!, a hierarchical directory of Web sites;
  • ISWorld, an entry point to serve the needs of information systems academics and students;
  • AltaVista, a Web search engine originally operated by Digital (since acquired by Compaq Computers) as a means of promoting its Alpha servers.