Conflict and Negotiations

This chapter provides an excellent introduction to conflict and negotiation. You will learn about the types, causes, and consequences of conflict, as well as how to manage conflict. The text then transitions to understanding and employing negotiation strategies within the organization.

Learning Objectives

After reading this chapter, you should be able to do the following:

  1. Understand the different types of conflict.
  2. Understand the causes of conflict.
  3. Understand the consequences of conflict.
  4. Understand how to manage conflict effectively.
  5. Understand the stages of the negotiation process.
  6. Understand how to avoid common negotiation mistakes.
  7. Engage in conflict management and negotiation ethically.
  8. Understand cross-cultural differences in conflict and negotiation.

Source: Saylor Academy, https://saylordotorg.github.io/text_organizational-behavior-v1.1/s14-conflict-and-negotiations.html
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