PRDV230: Create a Workplace Conflict Resolution Policy

You have got an employee who is not contributing their fair share. You know you need to address it. The rest of the team can tell this employee is a poor performer. If you do not do something, your credibility will suffer. But what do you say?

The purpose of conversations like this is not to punish the employee. It is to change their performance. That is why you do not want to delay the conversation. The longer you wait; the harder the conversation. Because the employee will think their behavior is acceptable since no one addressed it.

Here is an outline you can use as you think about the conversation you want to have with the employee.

1. Let the employee know your concern. Do not minimize the importance of this conversation by spending a huge amount of time talking about the latest episode of The Voice and a little on the topic of performance. This is an important matter and should be treated that way.
   
2. Share what you have observed. Offer specifics about actual behaviors you have witnessed. If someone else witnessed the behaviors, try to have that person there. Employees do not like the line "someone told me you did this…" If you are trying to correct behavior, be able to specifically discuss behavior.
   
3. Explain how their behavior impacts the team. Employees might not realize how their behavior negatively impacts the organization or the team. It is important to draw a connection between their behavior and the impact on the company. If a negative impact cannot be explained, then an employee will question why they need to change their behavior.
   
4. Tell them the expected behavior. It is possible an employee will not know what they should be doing. Come to the discussion prepared to explain what the acceptable standard is and how an employee can achieve the standard.
   
5. Solicit solutions from the employee on how to fix the situation. This is so important! Let the employee tell you what they're going to do to fix the situation. It creates buy-in. If you tell an employee what to do, they have not bought into it. Give the employee time to think about possible solutions.
   
6. Convey the consequences. Let the employee know what will happen if the situation is not resolved. You will notice I have not written one word about disciplinary action. Sometimes the consequence is an employee will not be eligible for a transfer. Or they will not be able to participate in flex time. Maybe the next step is discipline. Regardless, make sure the employee is aware of what happens if the matter is not resolved.
   
7. Agree upon a follow-up date. No news is good news is not a management philosophy. After the employee agrees to work toward improving their performance, set a follow-up date to discuss progress.
   
8. Express your confidence. Since the goal of this conversation is to improve performance, do not be afraid to tell an employee you are confident they can correct the situation.

None of us likes to have a negative performance conversation. I always try to remember the purpose – it is to help an employee change their behavior. If the conversation stays focused on helping the employee be successful then hopefully it never escalates to disciplinary action.

Performance conversations can be a bit scary – both for the person giving them and the person receiving the feedback. Take time to plan out your thoughts. Think of the different responses that could arise and how you would answer them. Preparation will make the conversation easier.

Source: Sharlyn Lauby, https://www.hrbartender.com/2013/employee-engagement/how-to-have-a-performance-conversation-with-an-employee/
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