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Course Syllabus

BUS641: Strategic Negotiations and Conflict Management

Course Introduction

Course Syllabus

Unit 1: Introduction to Conflict Management and Negotiation

1.1: Conflict Management

1.2: Costs and Benefits of Conflict

1.3: How Conflict Advances the Workplace

1.4: Type and Levels of Conflict

1.5: Conflict Management Styles

1.6: Negotiation

1.7: Stages and Types of Negotiation

1.8: Group Negotiation

Unit 1 Summary

Unit 1 Study Resources

Unit 1 Assessment

Unit 2: Communicating to Resolve Conflict

2.1: Using Communications Skills in Conflict Management and Negotiation

2.2: Asking Questions

2.3: Handling Difficult Conversations

2.4: Addressing Emotions

2.5: Understanding Bias

2.6: Considering Cultural Differences

Unit 2 Summary

Unit 2 Study Resources

Unit 2 Assessment

Unit 3: Creating Value and Positive Outcomes

3.1: Create a Plan for a Negotiation

3.2: Creating Value in a Negotiation

3.3: Look for Win/Win Outcomes

3.4: Stakeholders

Unit 3 Summary

Unit 3 Study Resources

Unit 3 Assessment

Unit 4: Bargaining and Negotiations

4.1: What Does Each Side Need?

4.2: View the Conflict from Each Side

4.3: Bargaining to a Solution

4.4: Creative Solutions and Collaboration

Unit 4 Summary

Unit 4 Study Resources

Unit 4 Assessment

Unit 5: Summary of Conflict Management and Negotiation

5.1: Avoid Negotiation Mistakes

5.2: When to Use a Third Party to Mediate

5.3: Training Employees to Handle Conflict

5.4: Closing the Conflict and Creating an Agreement

Unit 5 Summary

Unit 5 Study Resources

Unit 5 Assessment

Study Guide

Final Exam Preparation

Course Feedback Survey

Certificate Final Exam

Quizzes