Unit 1 Discussion

After you have reviewed this unit, please post and respond to the following topics on the community Discourse forum. Feel free to start your own posts and respond to those of other students.

  1. What sort of customer service job might you like to find? Would you prefer working in a face-to-face situation, or through a remote customer service center? What industry would you like to work in?
  2. Describe an interaction you've been involved with - either personal or professional. What steps did you take to make a favorable impression? How might you use the lessons from this unit to make even better impressions?
  3. As a customer, what needs and wants do you hope to have fulfilled by customer service providers? Do they match those covered in this unit?