Unit 2 Discussion

After you have reviewed this unit, please post and respond to the following topics on the discussion forum. Feel free to start your own posts and respond to those of other students.

  1. What are some examples of problems you or someone you know may have had with a company based on a faulty product or service? How did it get resolved?
  2. Consider a situation where you had to deal with an angry person. How did you handle it? What might you have done differently using some of the methods described in this unit?
  3. What sorts of diversity do you find in your immediate environment of family, friends, work, school, groups, and so on? How do you best interact with the differences in cultural backgrounds and behaviors?