Henry Sempangi et al.'s "Process Mapping in Practice"

Read this case study. "Process mapping" works hand-in-hand with setting goals. Process mapping first considers how all organizational processes are currently being performed. Then, it looks at how processes "should" be performed according to procedures. Finally, it outlines how processes "could" be accomplished if greater efficiency is to be maximized. Think about how the act of process mapping could be used as an approach to job design.