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PRDV230: Create a Workplace Conflict Resolution Policy
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Course Introduction
Course Syllabus
Unit 1: Functional versus Dysfunctional Conflict
Unit 2: Best Practices for Conflict Resolution
Unit 3: Legal Issues
Unit 4: Conflict Resolution Procedures
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Certificate Final Exam
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PRDV230: Create a Workplace Conflict Resolution Policy
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PRDV230: Create a Workplace Conflict Resolution Policy
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Course Syllabus
Understanding Conflict
What is Good about Conflict?
Leadership, Conflict, and Conflict Management
Four Ways to Deal with Workplace Conflict
Organizational Structure and Change
Defining Economics
Teamwork Effectiveness
Why Teamwork Works
Effective Teamwork and Collaboration
Active Listening and Dealing with Resistance to Change
Personality Types
Defining Stereotypes
Prejudice, Discrimination, and Stereotyping
Gender-Based Descrimination
Sexual Harassment
Age-Based Discrimination
Culture-based Discrimination
Building Culturally-Competent Organizations
Organizational Conflict: A Review of the Literature
The Leader's Role in Coaching Employees through Conflict
The Thomas-Kilmann Conflict Mode Instrument
Finding Opportunities in Conflict
Alternative Dispute Resolution
A Problem-Solving Approach to Conflict Resolution
Conflict Resolution
The Nature of Unions
Collective Bargaining
Facts About Mediation
Arbitration
Analysis of the Arguments about Arbitration in the Supreme Court
When to Bring a Lawsuit
Trial Procedure
Resolving Conflict
Ensuring Teams Work Effectively
Project Completion
Five Reasons to Tell the Hard Truth to Underperformers
How to Have a Performance Conversation
Progressive Discipline and Termination Processes
Federal Employment Discrimination Laws
Legal Rights for Union Members
The Role of Whistleblowers in Protecting the Safety and Integrity of the Food Supply
A Sample Case of Workplace Hostility
Laws, Regulations, and Assessment
True Collaboration Embraces Conflict
A Primer on Conflict Resolution
Grievance Procedures
Whistleblower and Anti-Retaliation Policies
Disciplinary Policies
Managing Employee Complaints
Preventing Workplace Violence
PRDV230: Certificate Final Exam
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