N.S.A.E. Kandlousi et al.'s "Organizational Citizenship Behavior in Concern of Communication Satisfaction: The Role of the Formal and Informal Communication"

Both formal and informal communication play a large role in the development of satisfaction in the workplace. Read this article to understand how effective communication can lead to organizational citizenship behavior (OCB), a desirable concept in the workplace. Think about the five dimensions of OCB: conscientiousness, sportsmanship, courtesy, civic virtue, and altruism. How many of these dimensions are present in your workplace? How can you employ better communication in your environment?