5.3: Conflict Management
The ability to navigate conflict can create and maintain a positive communication climate within your team. In this unit, we define conflict and explore different approaches for helping find a resolution. When managed carefully, conflict can build positive growth and development. At the end of the unit, we explore constructive framing and transition, adopting a problem-solving approach as our perspective.
How can we manage conflict in the professional environment to develop a positive climate? Read this text, which presents communication tools to use when we confront differences of opinion.
What considerations should we make when we face conflict in the workplace? This text explains how viewing alternatives to the methods we typically employ to resolve conflict can be instructive.
Watch this presentation on the potential conflict unlocks in our relationships when we learn how to manage disagreement. Canfield describes his VOCAB method for approaching conflict, which involves vulnerability, ownership, communication, acceptance, and boundaries.