• Unit 3: Listening

    Listening is a fundamental component of effective communication. In this unit, you will learn how to be a good listener and understand the role active listening plays in various communication settings. For instance, in a professional workplace, active listening may involve giving full attention to a colleague during a team meeting, asking clarifying questions, providing constructive feedback, and fostering a collaborative and communicative work environment.

    Completing this unit should take you approximately 2 hours.

    • Upon successful completion of this unit, you will be able to:

      • explain the role of critical and active listening in various communication climates; and
      • apply effective strategies to improve listening skills, such as showing genuine interest.