Strategies for Effective Communication
Completion requirements
This chapter examines communication in general and demonstrates various considerations for effective communication in a variety of situations.
Giving Directions and Feedback
Focus on the behaviour that needs changing
Keep the discussion focused on the behaviour that needs changing. Often when people are uncomfortable about giving or receiving criticism, they change the subject or bring up the past. If you are uncomfortable, you might share your feelings. This may help put them at ease, and let them know that you are honestly struggling with being direct.