Conflict Resolution Strategies

This chapter discusses the basics of conflict and how to resolve most conflict when it occurs.

Learning Objectives

After studying this unit, you will be able to:

  • rank several types of response to conflict in the workplace in order of most appropriate to least
    • explain a collaborative approach to resolving workplace conflict

    Source: Jordan Smith, https://pressbooks.senecacollege.ca/buscomm/chapter/11-2-conflict-resolution-strategies/
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