Essential Terms

A structural element referring to whether decision-making authority is concentrated at higher levels of the company hierarchy rather than distributed to lower-level employees.

The negotiation process between employees (often represented by union figures) and employers where employees attempt to achieve employment conditions that serve their shared interests.

A practice focused on containing or managing conflict within an organization rather than completely removing it.

A practice focused on improving or completely resolving a conflict situation so all parties are satisfied or agree to a win-win solution.

The ability to understand another culture's values and perspectives so you can interact with them effectively, operating on the principle that no culture is right, wrong, better, or worse.

The ability to effectively manage cultural knowledge, awareness, and sensitivity so an organization can work effectively in cross-cultural settings with behaviors, attitudes, and policies that produce better outcomes.

The ability to adapt behaviorally, motivationally, and metacognitively as we interact with people from different cultures.

A group, community, or society's shared traditions, beliefs, values, mindsets, customs, history, folklore, or practices that form the basis for how they think, communicate, and work.