Course Map

Resource	Learning Outcomes
Unit 1: Communication and Cultures
Unit 1 Introduction Video	—
Unit 1 Learning Outcomes	1a Explain how communication meets various personal needs using the principles of communication and the models of communication (CLO 1, CLO 4) 1b Describe the dimensions of Hofstede's model of intercultural communication (CLO 2) 1c Use the dimensions of Hofstede's model to compare similarities and differences between cultures (CLO 2) 1d Compare and contrast verbal and nonverbal communication behaviors in intercultural contexts (CLO 1)
1.1: Intercultural Communication
The Study of Intercultural Communication	1a Explain how communication meets various personal needs using the principles of communication and the models of communication (CLO 1, CLO 4)
Why Study Intercultural Communication?	1a Explain how communication meets various personal needs using the principles of communication and the models of communication (CLO 1, CLO 4)
Reflection Questions: The Study of Intercultural Communication	1a Explain how communication meets various personal needs using the principles of communication and the models of communication (CLO 1, CLO 4)
1.2: Understanding Culture
Starting with Culture	1a Explain how communication meets various personal needs using the principles of communication and the models of communication (CLO 1, CLO 4) 1b Describe the dimensions of Hofstede's model of intercultural communication (CLO 2)
Culture and Communication	1a Explain how communication meets various personal needs using the principles of communication and the models of communication (CLO 1, CLO 4) 1b Describe the dimensions of Hofstede's model of intercultural communication (CLO 2)
Culture Terminology	1b Describe the dimensions of Hofstede's model of intercultural communication (CLO 2)
The Hofstede Model in Context	1b Describe the dimensions of Hofstede's model of intercultural communication (CLO 2) 1c Use the dimensions of Hofstede's model to compare similarities and differences between cultures (CLO 2)
Reflection Questions: Defining Culture	1b Describe the dimensions of Hofstede's model of intercultural communication (CLO 2) 1c Use the dimensions of Hofstede's model to compare similarities and differences between cultures (CLO 2)
1.3: Verbal and Nonverbal Communication Among Cultures
Verbal Communication	1d Compare and contrast verbal and nonverbal communication behaviors in intercultural contexts (CLO 1)
The Role of Storytelling in Different Cultures	1d Compare and contrast verbal and nonverbal communication behaviors in intercultural contexts (CLO 1)
Nonverbal Communication	1d Compare and contrast verbal and nonverbal communication behaviors in intercultural contexts (CLO 1)
Verbal and Nonverbal Codes	1d Compare and contrast verbal and nonverbal communication behaviors in intercultural contexts (CLO 1)
Reflection Questions: Verbal and Nonverbal Communication	1a Explain how communication meets various personal needs using the principles of communication and the models of communication (CLO 1, CLO 4) 1d Compare and contrast verbal and nonverbal communication behaviors in intercultural contexts (CLO 1)
Unit 1 Assessment
Unit 1 Assessment	—
Unit 2: Adapting to Culture
Unit 2 Introduction Video	—
Unit 2 Learning Outcomes	2a Explain the concept of stereotyping and the effects it may have on intercultural communication (CLO 3, CLO 4) 2b Evaluate the impact of common cultural biases and perceptions on intercultural communication (CLO 1, CLO 4) 2c Explain the stages of culture shock (CLO 4) 2d Explain four ways to deal with conflict in intercultural interactions (CLO 1, CLO 4) 2e Apply the four-skills model to intercultural conflict management (CLO 4, CLO 6)
2.1: Understanding Ourselves and Others
Self and Identity	2a Explain the concept of stereotyping and the effects it may have on intercultural communication (CLO 3, CLO 4) 2b Evaluate the impact of common cultural biases and perceptions on intercultural communication (CLO 1, CLO 4)
Overcoming Biases	2a Explain the concept of stereotyping and the effects it may have on intercultural communication (CLO 3, CLO 4) 2b Evaluate the impact of common cultural biases and perceptions on intercultural communication (CLO 1, CLO 4)
Culture Shock and Ethnocentrism	2c Explain the stages of culture shock (CLO 4)
Reflection Questions: Self and Identity	2a Explain the concept of stereotyping and the effects it may have on intercultural communication (CLO 3, CLO 4) 2c Explain the stages of culture shock (CLO 4)
2.2: Conflict in Relationships
Conflict	2d Explain four ways to deal with conflict in intercultural interactions (CLO 1, CLO 4) 2e Apply the four-skills model to intercultural conflict management (CLO 4, CLO 6)
Managing Conflict Styles on Diverse Teams	2d Explain four ways to deal with conflict in intercultural interactions (CLO 1, CLO 4) 2e Apply the four-skills model to intercultural conflict management (CLO 4, CLO 6)
The Gift of Conflict	2d Explain four ways to deal with conflict in intercultural interactions (CLO 1, CLO 4) 2e Apply the four-skills model to intercultural conflict management (CLO 4, CLO 6)
Conflict Resolution in Intercultural Communication	2d Explain four ways to deal with conflict in intercultural interactions (CLO 1, CLO 4) 2e Apply the four-skills model to intercultural conflict management (CLO 4, CLO 6)
Reflection Questions: Conflict in Relationships	2d Explain four ways to deal with conflict in intercultural interactions (CLO 1, CLO 4)
Unit 2 Assessment
Unit 2 Assessment	—
Unit 3: Intercultural Relationships
Unit 3 Introduction Video	—
Unit 3 Learning Outcomes	3a Describe the different types of intercultural relationships (CLO 1, CLO 3, CLO 4) 3b Describe the foundations of intercultural relationships (CLO 3) 3c Analyze the barriers to the development of intercultural relationships (CLO 3) 3d Evaluate competent and incompetent intercultural relationship behaviors (CLO 1, CLO 3)
3.1: Intercultural Relationships
Relationships	3a Describe the different types of intercultural relationships (CLO 1, CLO 3, CLO 4) 3b Describe the foundations of intercultural relationships (CLO 3)
Making Friends Across Cultures	3b Describe the foundations of intercultural relationships (CLO 3) 3c Analyze the barriers to the development of intercultural relationships (CLO 3)
Intercultural Relationship Challenges	3c Analyze the barriers to the development of intercultural relationships (CLO 3) 3d Evaluate competent and incompetent intercultural relationship behaviors (CLO 1, CLO 3)
Reflection Questions: Intercultural Relationships	3c Analyze the barriers to the development of intercultural relationships (CLO 3) 3d Evaluate competent and incompetent intercultural relationship behaviors (CLO 1, CLO 3)
3.2: Communicating in Intercultural Relationships
The Paradox of Intercultural Communication	3c Analyze the barriers to the development of intercultural relationships (CLO 3) 3d Evaluate competent and incompetent intercultural relationship behaviors (CLO 1, CLO 3)
Unit 3 Assessment
Unit 3 Assessment	—
Unit 4: Intercultural Communication Practices
Unit 4 Introduction Video	—
Unit 4 Learning Outcomes	4a Explain the strategies of intercultural communication competence (CLO 6) 4b Apply intercultural communication competence strategies (CLO 6) 4c Evaluate the outcomes of interpersonal interactions between people of different cultures (CLO 1, CLO 3, CLO 4) 4d Analyze how popular culture and media impact intercultural communication (CLO 1, CLO 4)
4.1: Understanding Intercultural Communication
Intercultural Communication Competence	4a Explain the strategies of intercultural communication competence (CLO 6) 4b Apply intercultural communication competence strategies (CLO 6)
The Evolution of Cultural Competence	4c Evaluate the outcomes of interpersonal interactions between people of different cultures (CLO 1, CLO 3, CLO 4)
Reflection Questions: Intercultural Communication Competence	4a Explain the strategies of intercultural communication competence (CLO 6) 4b Apply intercultural communication competence strategies (CLO 6) 4c Evaluate the outcomes of interpersonal interactions between people of different cultures (CLO 1, CLO 3, CLO 4)
4.2: Understanding People from Different Cultures
Nonverbal Differences: Chinese and American Cultures	4c Evaluate the outcomes of interpersonal interactions between people of different cultures (CLO 1, CLO 3, CLO 4)
Language Differences: Chinese and American Cultures	4c Evaluate the outcomes of interpersonal interactions between people of different cultures (CLO 1, CLO 3, CLO 4)
Scandinavian Cultures in the Workplace	4c Evaluate the outcomes of interpersonal interactions between people of different cultures (CLO 1, CLO 3, CLO 4)
Communication Differences: Koreans and American Cultures	4c Evaluate the outcomes of interpersonal interactions between people of different cultures (CLO 1, CLO 3, CLO 4)
Cross-Cultural Interactions	4c Evaluate the outcomes of interpersonal interactions between people of different cultures (CLO 1, CLO 3, CLO 4)
Language and Cultural Dynamics	4c Evaluate the outcomes of interpersonal interactions between people of different cultures (CLO 1, CLO 3, CLO 4)
Computer-Mediated Communication: UK and Arab Samples	4c Evaluate the outcomes of interpersonal interactions between people of different cultures (CLO 1, CLO 3, CLO 4)
Reflection Questions: Understanding People from Different Cultures	4c Evaluate the outcomes of interpersonal interactions between people of different cultures (CLO 1, CLO 3, CLO 4)
4.3: The Impact of Popular Culture and Social Media
Popular Culture and Social Media	4d Analyze how popular culture and media impact intercultural communication (CLO 1, CLO 4)
High Culture and Popular Culture	4d Analyze how popular culture and media impact intercultural communication (CLO 1, CLO 4)
Tourism	4c Evaluate the outcomes of interpersonal interactions between people of different cultures (CLO 1, CLO 3, CLO 4) 4d Analyze how popular culture and media impact intercultural communication (CLO 1, CLO 4)
The Importance of Intercultural Communication	4a Explain the strategies of intercultural communication competence (CLO 6) 4b Apply intercultural communication competence strategies (CLO 6)
Reflection Questions: The Impact of Popular Culture and Social Media	4a Explain the strategies of intercultural communication competence (CLO 6) 4b Apply intercultural communication competence strategies (CLO 6) 4c Evaluate the outcomes of interpersonal interactions between people of different cultures (CLO 1, CLO 3, CLO 4) 4d Analyze how popular culture and media impact intercultural communication (CLO 1, CLO 4)
Unit 4 Assessment
Unit 4 Assessment	—
Unit 5: Intercultural Communication in the Workplace
Unit 5 Introduction Video	—
Unit 5 Learning Outcomes	5a Describe how intercultural communication can affect the success of a business (CLO 1, CLO 3, CLO 4, CLO 5) 5b Assess how intercultural communication can affect interpersonal relationships in the workplace (CLO 1, CLO 3, CLO 4, CLO 5) 5c Apply competent relationship practices in common work settings (CLO 5, CLO 6) 5d Compare diversity and inclusion practices in different workplace settings (CLO 5)
5.1: Communication Competence in the Workplace
Cultural Diversity Communication in the Workplace	5a Describe how intercultural communication can affect the success of a business (CLO 1, CLO 3, CLO 4, CLO 5) 5b Assess how intercultural communication can affect interpersonal relationships in the workplace (CLO 1, CLO 3, CLO 4, CLO 5)
Education	5a Describe how intercultural communication can affect the success of a business (CLO 1, CLO 3, CLO 4, CLO 5)
Reflection Questions: Intercultural Communication in Education	5a Describe how intercultural communication can affect the success of a business (CLO 1, CLO 3, CLO 4, CLO 5) 5b Assess how intercultural communication can affect interpersonal relationships in the workplace (CLO 1, CLO 3, CLO 4, CLO 5)
Education and Intercultural Communication	5b Assess how intercultural communication can affect interpersonal relationships in the workplace (CLO 1, CLO 3, CLO 4, CLO 5)
Healthcare	5b Assess how intercultural communication can affect interpersonal relationships in the workplace (CLO 1, CLO 3, CLO 4, CLO 5)
Healthcare and Intercultural Communication	5b Assess how intercultural communication can affect interpersonal relationships in the workplace (CLO 1, CLO 3, CLO 4, CLO 5)
Reflection Questions: Intercultural Communication and Healthcare	5a Describe how intercultural communication can affect the success of a business (CLO 1, CLO 3, CLO 4, CLO 5) 5b Assess how intercultural communication can affect interpersonal relationships in the workplace (CLO 1, CLO 3, CLO 4, CLO 5)
5.2: Importance of Intercultural Communication in Business
Business	5a Describe how intercultural communication can affect the success of a business (CLO 1, CLO 3, CLO 4, CLO 5)
How to Handle Cross-Cultural Differences in Business	5b Assess how intercultural communication can affect interpersonal relationships in the workplace (CLO 1, CLO 3, CLO 4, CLO 5) 5c Apply competent relationship practices in common work settings (CLO 5, CLO 6)
Cultural Differences in Business Communication	5a Describe how intercultural communication can affect the success of a business (CLO 1, CLO 3, CLO 4, CLO 5) 5b Assess how intercultural communication can affect interpersonal relationships in the workplace (CLO 1, CLO 3, CLO 4, CLO 5)
Reflection Questions: Business	5a Describe how intercultural communication can affect the success of a business (CLO 1, CLO 3, CLO 4, CLO 5) 5b Assess how intercultural communication can affect interpersonal relationships in the workplace (CLO 1, CLO 3, CLO 4, CLO 5)
5.3: Leadership Differences According to Culture
Problem-Solving and Leadership Styles	5a Describe how intercultural communication can affect the success of a business (CLO 1, CLO 3, CLO 4, CLO 5) 5c Apply competent relationship practices in common work settings (CLO 5, CLO 6)
Cultural Intelligence	5a Describe how intercultural communication can affect the success of a business (CLO 1, CLO 3, CLO 4, CLO 5) 5c Apply competent relationship practices in common work settings (CLO 5, CLO 6)
Reflection Questions: Problem Solving and Leadership Styles	5a Describe how intercultural communication can affect the success of a business (CLO 1, CLO 3, CLO 4, CLO 5) 5b Assess how intercultural communication can affect interpersonal relationships in the workplace (CLO 1, CLO 3, CLO 4, CLO 5) 5c Apply competent relationship practices in common work settings (CLO 5, CLO 6)
5.4: Inclusion and Diversity
Diversity and Inclusion	5b Assess how intercultural communication can affect interpersonal relationships in the workplace (CLO 1, CLO 3, CLO 4, CLO 5) 5d Compare diversity and inclusion practices in different workplace settings (CLO 5)
Belonging	5b Assess how intercultural communication can affect interpersonal relationships in the workplace (CLO 1, CLO 3, CLO 4, CLO 5) 5d Compare diversity and inclusion practices in different workplace settings (CLO 5)
Reflection Questions: Diversity and Inclusion	5b Assess how intercultural communication can affect interpersonal relationships in the workplace (CLO 1, CLO 3, CLO 4, CLO 5) 5d Compare diversity and inclusion practices in different workplace settings (CLO 5)
Unit 5 Assessment
Unit 5 Assessment	—
Conclusion
Course Conclusion Video	—
Study Guide
COMM311 Study Guide	—
Certificate Final Exam
COMM311: Certificate Final Exam	—
View Your Course Completion Certificate	—