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PRDV107: Crisis Communication
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Course Introduction
Course Syllabus
Unit 1: Crisis Communication Introduction
1.1: What Is Crisis Communication?
1.2: Crisis Planning and Response
Unit 2: Preparing for a Crisis
2.1: Preparing a Crisis Communication Plan (CCP)
2.2: The Crisis Management Team
2.3: Responding during a Crisis
2.4: Dealing with News Media
Unit 2 Discussion
Unit 3: Using Social Media during a Crisis
3.1: Social Media Considerations
3.2: Social Media and Crisis Communication
Unit 4: Designing a Crisis Communication Plan (CCP)
4.1: What Information Does a CCP Contain?
4.2: Designing a Crisis Communication Plan
4.3: Testing a Crisis Communication Plan
Unit 5: Developing Strategic Messages
5.1: Tell Your Company's Story
5.2: Communicate Truthful Messages
5.3: Craft Messages to Target Audiences
5.4: Communicate to Stakeholder Groups
5.5: Using Online and Traditional Media Tools
5.6: Pulling It All Together
5.7: Case Study: Crisis Communication and COVID-19
Course Feedback Survey
Certificate Final Exam
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All categories
Arts and Humanities
Art History
Communication
English
Philosophy
Business Administration
Computer Science
English as a Second Language
Professional Development
Business and Communication
College Success
Computer and Information Technology
General Knowledge for Teachers
Writing and Soft Skills
Science and Mathematics
Biology
Chemistry
Mathematics
Physics
Social Science
Economics
Geography
History
Political Science
Psychology
Sociology
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PRDV107: Crisis Communication
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