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BUS641: Strategic Negotiations and Conflict Management
Sections
Course Introduction
Course Syllabus
Unit 1: Introduction to Conflict Management and Negotiation
Unit 2: Communicating to Resolve Conflict
Unit 3: Creating Value and Positive Outcomes
Unit 4: Bargaining and Negotiations
Unit 5: Summary of Conflict Management and Negotiation
Study Guide
Final Exam Preparation
Course Feedback Survey
Certificate Final Exam
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BUS641: Strategic Negotiations and Conflict Management
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BUS641: Strategic Negotiations and Conflict Management
Sections
Final Exam Preparation
Case Study 1 Review Slides
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Case Study 1 Review Slides
Click
MMGT606 - Case Study 1 Review.pdf
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Course Syllabus
Defining Conflict Management
Using Conflict Management
Positive and Negative Sides of Conflict
How Great Leaders Inspire Action
Types of Conflict
Levels of Conflict
Types of Conflict Management Styles
Defining Conflict Styles
Conflict Styles in Negotiations
Your Approach to Conflict
Negotiating Effectively
Stages of Negotiation
Types of Negotiation
Negotiation Types
Key Terms
Unit 1 Review Video
Unit 1 Review Slides
Study Guide: Unit 1
Unit 1 Assessment
Communication Skills
Asserting Your Needs
Determining Needs
Ask Questions to Determine Needs
What Questions Should You Ask?
Researching before the Negotiation
Using Your Conflict Management Style
How to Have a Difficult Conversation
Training Employees to Have Difficult Conversations
Considering Emotions
Maintaining Positive Emotions
Using Negative Emotions in a Negotiation
How Personal Bias Can Change the Outcome
Types of Bias
Recognizing and Overcoming Bias
Cultural Differences
Cultural Values, Beliefs, and Norms
Addressing Cultural Differences
International Considerations
Unit 2 Review Video
Unit 2 Review Slides
Study Guide: Unit 2
Unit 2 Assessment
Why Is a Plan Needed?
Know Your BATNA
Analyze Possible Outcomes
Build Trust and Find Common Ground
Remain Flexible
Gather Information, Clarify Needs, and Bargain
Collective Bargaining
Win/Win Negotiation
Win/Lose Negotiation
Who Are the Stakeholders?
Stakeholders' Wants and Needs
Unit 3 Review Video
Unit 3 Review Slides
Study Guide: Unit 3
Unit 3 Assessment
How to Determine Needs and Wants
How to Use Information to Bargain
Bargaining vs. Negotiation
Using Information Gained in the Negotiation Process
Coming to an Agreement
Asking Questions and Trying Different Options
Collaboration
Creative Thinking
Using What Others Have Learned
Unit 4 Review Video
Unit 4 Review Slides
Study Guide: Unit 4
Unit 4 Assessment
Why Is It Important to Review Past Mistakes?
Reviewing Common Mistakes
Avoiding Mistakes
When the Negotiation Fails
Solving Problems with Mediation
Mediation and Case Management: Do's and Don't on the Way to Successful Mediation
Arbitration
Why Employees Need to Be Trained
Train Employees to Handle Conflict
After You've Resolved the Conflict
Creating a Conflict Resolution Agreement
Unit 5 Review Video
Unit 5 Review Slides
Study Guide: Unit 5
Unit 5 Assessment
BUS641 Study Guide
Case Study 1 Review Video
Case Study 2 Review Video
Case Study 2 Review Slides
Course Feedback Survey
BUS641: Certificate Final Exam
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