Introduction to Information Systems

The "Harry Potter" example that leads off this reading provides an excellent example of pre-planning, organized business processes, and the need for flexibility in information systems. Each Potter volume increased the pre-orders exponentially, and Amazon used its prior experiences to create policies and practices designed to improve customer experience. As you will see, business processes are a blueprint for success, supported by technology, information systems, and a range of other required services.

What Is an Information System?

This section provides a definition for Information Systems (IS) and defines related terms to establish a background for later study. The section concludes by discussing how the business professional interacts with the IS and with the current business environment.